Managed Service Engineer (Onsite L1) - Jakarta Pusat

Private Advertiser · 📍 Jakarta Pusat, Jakarta Raya · Diposting 2026-10-04

FULL_TIME⭐ TERVERIFIKASI

Rp 7,000,000 - Rp 10,000,000 per bulan

Join our dynamic team as a Managed Service Engineer (Onsite L1) in the heart of Jakarta Pusat! This is a unique opportunity to work with cutting-edge technology while providing top-tier onsite support to our valued clients. As a Level 1 engineer, you will play a pivotal role in ensuring the smooth operation of our clients' IT infrastructure. Our company, Private Advertiser, is a leading provider of managed IT services in Jakarta, known for our commitment to excellence and innovation.

In this role, you will be responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing training to end-users. You will work closely with our clients to understand their specific needs and deliver tailored solutions. This is a hands-on position that offers the chance to work with a diverse range of technologies, including servers, workstations, and networking equipment.

📋 Tanggung Jawab Pekerjaan

Provide onsite support to clients in Jakarta Pusat, resolving hardware and software issues promptly.
Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
Conduct regular system checks and perform preventive maintenance to ensure optimal performance.
Train end-users on the proper use of IT systems and provide guidance on best practices.
Document all technical activities and maintain accurate records of client interactions.
Collaborate with the team to identify and resolve complex technical issues.
Stay updated with the latest technological advancements and industry trends.
Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 2 years of experience in IT support, with a strong background in hardware and software troubleshooting.
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
Proficiency in using IT management tools such as ServiceNow, BMC Remedy, or similar.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
Strong problem-solving skills and the ability to work under pressure.
Familiarity with Windows and Linux operating systems.
Ability to travel to client sites as required.