Product Support - Bridge

Stripe · 📍 New York, Seattle, San Francisco · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Stripe is seeking a dedicated Product Support professional to join our team. In this role, you will be the primary point of contact for our customers, providing them with the highest level of support and ensuring their success with our products. This is a unique opportunity to work with a cutting-edge fintech company and make a significant impact on our customers' businesses.

As a Product Support - Bridge, you will work closely with our sales, customer success, and engineering teams to deliver exceptional customer service. You will be responsible for troubleshooting issues, providing technical guidance, and ensuring that our customers are able to maximize the value of our products.

We are looking for a self-motivated, customer-focused individual with a strong technical background and excellent communication skills. If you are passionate about customer service and have a desire to help businesses succeed, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide exceptional customer support to Stripe customers, ensuring their success and satisfaction with our products.
  • Act as the primary point of contact for customers, troubleshooting issues and providing technical guidance.
  • Work closely with our sales, customer success, and engineering teams to deliver high-quality support.
  • Monitor and analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with product and engineering teams to identify and resolve product-related issues.
  • Stay up-to-date with the latest developments in the fintech industry and apply this knowledge to support our customers.
  • Contribute to the development of best practices and processes for customer support.
  • Participate in on-call rotations to ensure timely response to customer issues.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in a relevant field, such as computer science, engineering, or a related discipline.
  • 2+ years of experience in a customer support or technical support role, preferably in a fintech or SaaS environment.
  • Strong technical background with a deep understanding of software development and system architecture.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • Experience with customer relationship management (CRM) tools and ticketing systems.
  • Familiarity with payment processing, APIs, and fintech products is a plus.
  • Passion for customer service and a desire to help businesses succeed.

    • 🛠️ Keahlian

    Technical supportcustomer serviceproblem-solvingcommunicationteamworkCRM toolsfintech knowledge
    Siap Melamar?
    Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

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